Effective Date: September 3, 2026
Lilies of the Valley respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, contact us, or join our Bouquet List.
Information We Collect
We may collect information you voluntarily provide, including your name, email address, phone number, birthday, order information, and other information you submit through our website or forms.
How We Use Your Information
We may use your information to provide our products and services, communicate with you about orders or inquiries, operate and improve our business, and, when you have provided consent, send promotional communications regarding bouquets, flower availability, pop-up events, special offers, discounts, and other Lilies of the Valley updates.
SMS/Text Messaging
If you separately opt in to receive SMS marketing messages from Lilies of the Valley, we may send recurring promotional and marketing text messages to the phone number you provide. Message frequency varies. Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchase. You may opt out at any time by replying STOP to a message. Reply HELP for assistance.
SMS Privacy
Mobile information, including phone numbers and SMS opt-in consent, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. We may share information with service providers only as necessary to provide our messaging services and operate our business. SMS opt-in consent will not be shared with third parties for purposes unrelated to providing the services for which you have consented.
How We Share Information
We may use trusted service providers to help operate our website, process transactions, communicate with customers, and provide other business services. We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or business.
We do not sell your personal information.
Data Security
We take reasonable measures to protect the personal information we collect. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Choices
You may request that we update or correct certain personal information or stop sending marketing communications. You can unsubscribe from marketing emails using the unsubscribe link provided in those communications and opt out of marketing text messages by replying STOP.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Cookies and Tracking Technologies
Lilies of the Valley may use cookies and similar tracking technologies to help operate and improve our website, understand website usage, and support marketing and analytics. These technologies may collect information such as browser type, device information, IP address, pages visited, and interactions with our website. You may control or disable cookies through your browser settings, although some website features may not function properly as a result.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact Lilies of the Valley through the contact information provided on our website.